Build around regional operations
ISPs and WISPs in Ivory Coast need billing, payments, customer support, network access, technician work, and inventory to agree. ISPAgents should let operators configure regional workflows while keeping cloud deployment simple.
Rollout focus
| Area | What to configure | |---|---| | Billing | Prepaid, postpaid, custom packages, statements, credits, deposits, and aging. | | Payments | Mobile money, cash, bank, SMS, WhatsApp, receipts, and reconciliation. | | Support | WhatsApp-first tickets, AI summaries, customer history, and incident linkage. | | Access control | MikroTik, FreeRADIUS, managed RADIUS, CPE agents, and custom connectors. | | Field work | Installs, relocations, equipment swaps, photos, GPS, and technician stock. |
First workflow to prove
Start with customer payment to service restore. That workflow shows whether billing, payment matching, access control, and support evidence are connected.
FAQ
Can ISPAgents support French customer messaging?
The product should support localized templates and workflows so operators can adapt customer communication by country and segment.
Can access control be customized?
Yes. ISPAgents should support RADIUS, MikroTik, TR-069, TR-369 USP, SNMP, APIs, and custom agents depending on the network.