WhatsApp Ticketing for ISPs
Turn WhatsApp support into structured ISP operations by connecting chats to billing, payments, access state, tickets, incidents, and technician work.
Subscribers, devices, and access in one view
WhatsApp is where customers already are
In many ISP markets, support starts in WhatsApp before it reaches a formal ticketing system. ISPAgents should make that workflow operational instead of forcing support teams to copy messages into separate tools.
What WhatsApp ticketing should connect
| Context | Why support needs it |
|---|---|
| Customer account | Identify the subscriber, location, package, balance, and service state. |
| Payments | See whether the customer paid, is overdue, or needs reconciliation. |
| Access evidence | Show RADIUS, MikroTik, CPE, and connector state beside the conversation. |
| Incidents | Link similar tickets to outages, AP issues, router changes, or site problems. |
| Field work | Convert support requests into technician jobs with photos and closeout evidence. |
| Operator-reviewed summary | Summarize long chats and recommend the safest next action. |
Operational flow
Support should be able to open a WhatsApp ticket, see the customer timeline, check payment and access state, escalate to NOC, dispatch a technician, and close the loop without losing context.
FAQ
Can WhatsApp tickets link to billing?
Yes. The ticket should show balance, payment state, plan, suspension state, and recent restoration attempts where the operator has connected those systems.
Should AI answer customers automatically?
Start with operator-reviewed AI summaries and suggested replies. Automatic replies should be controlled by approval rules and clear evidence.
Continue the operations map.
Automatic Internet Suspension Software
Design suspension and restoration workflows without losing control by connecting billing, payment evidence, RADIUS, MikroTik, custom agents, approvals, and rollback evidence.
Open pageSolutionsCustomer Self-Service App
A phone-first app for an ISP's subscribers — view plan and balance, track data usage, pay, and open support — branded to the operator. Account and usage are live today; CPE controls are on the way.
Open pageIntegrationsController Integrations
Pull devices, topology, and telemetry from external controllers — Ubiquiti UniFi, Cambium cnMaestro, and UISP — into one tenant-scoped pane, mapped to canonical devices. Read-only and safe. This is early access.
Open pageIntegrationsFreeRADIUS Integration
Keep your existing FreeRADIUS where it works, or move selected access workflows to Managed RADIUS early access after tenant launch signoff.
Open page