SNMP Monitoring for ISPs
Use SNMP signals as part of ISP operations by connecting device health to incidents, support tickets, field service, inventory, and customer context.
Integration status and evidence
Monitoring should connect to operations
SNMP can expose useful device and network signals, but alerts become more valuable when support, NOC, field service, inventory, and customer records can use that context.
ISPAgents should treat SNMP as one signal inside the broadband operations platform, alongside RADIUS, MikroTik, CPE protocols, tickets, and field work.
SNMP workflows
| Workflow | ISPAgents role |
|---|---|
| Device health | Track routers, APs, switches, CPE, sites, and key status indicators. |
| Incident linkage | Connect repeated signals to site incidents and affected customer groups. |
| Support context | Show relevant device health beside billing, access, and customer tickets. |
| Field dispatch | Create technician jobs when monitoring indicates physical work is needed. |
| Operator-reviewed summaries | Summarize what changed, who is affected, and what evidence is missing. |
Protocol flexibility
SNMP should coexist with TR-069, TR-369 USP, vendor APIs, MikroTik RouterOS, FreeRADIUS, and custom agents. Real networks rarely have one perfect protocol.
FAQ
Does SNMP replace TR-069 or TR-369?
No. SNMP is one monitoring and device-data path. TR-069, TR-369 USP, APIs, and custom agents can cover other provisioning and management workflows.
Can SNMP create tickets automatically?
Yes, but only after thresholds, deduplication, incident grouping, tenant routing, and operator rules are proven. Otherwise SNMP should create reviewable incident suggestions.
Continue the operations map.
Controller Integrations
Pull devices, topology, and telemetry from external controllers — Ubiquiti UniFi, Cambium cnMaestro, and UISP — into one tenant-scoped pane, mapped to canonical devices. Read-only and safe. This is early access.
Open pageIntegrationsFreeRADIUS Integration
Keep your existing FreeRADIUS where it works, or move selected access workflows to Managed RADIUS early access after tenant launch signoff.
Open pageSolutionsAutomatic Internet Suspension Software
Design suspension and restoration workflows without losing control by connecting billing, payment evidence, RADIUS, MikroTik, custom agents, approvals, and rollback evidence.
Open pageSolutionsCustomer Self-Service App
A phone-first app for an ISP's subscribers — view plan and balance, track data usage, pay, and open support — branded to the operator. Account and usage are live today; CPE controls are on the way.
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