Billing should control the network state
Most ISP billing tools stop at invoices. Operators still need staff to confirm payments, find the subscriber, open the router, change a queue, check RADIUS, and then explain what happened to support.
ISPAgents is built for the full workflow:
- Create prepaid and postpaid plans.
- Match payments from mobile money, cards, bank transfers, or manual receipts.
- Restore service when payment is confirmed.
- Suspend or shape overdue subscribers through RADIUS or router control.
- Show support the payment state, router state, CPE state, and ticket history.
- Keep an audit trail for every billing-driven service change.
What operators can automate
| Workflow | What ISPAgents does | |---|---| | Payment received | Matches the receipt, updates the account, and queues restore. | | Invoice overdue | Sends reminders, applies dunning rules, and prepares suspension. | | Subscriber restored | Sends RADIUS CoA or router command and records proof. | | Plan changed | Updates billing and access policy together. | | Support ticket opened | Shows payments, access state, CPE health, and outage context. |
Built for small and growing ISPs
Small ISPs cannot afford a system that requires dedicated operations staff just to keep billing and routers aligned. ISPAgents is cloud-managed, so the ISP does not need to deploy and maintain a heavy billing server before seeing value.
The platform can start with one workflow, such as payment-to-restore, then grow into CRM, field service, inventory, RADIUS, CPE management, and AI-assisted support.
Key modules
- CRM and subscriber records
- Plans, orders, upgrades, downgrades, cancellations, and relocations
- Prepaid and postpaid billing
- Credits, refunds, deposits, statements, aging, and reconciliation
- RADIUS, MikroTik, and custom connector access control
- WhatsApp-first support context
- Technician jobs, photos, signatures, and stock usage
- Inventory, serialized assets, routers, CPEs, ONTs, and antennas
- AI summaries and operator copilots
Migration path
Operators do not need to replace everything on day one. ISPAgents can coexist with the current stack first:
- Import customers, plans, and balances from CSV or Excel.
- Connect existing MikroTik routers or FreeRADIUS.
- Run payment matching and restore workflows in parallel.
- Move support, inventory, and field work when the team is ready.
- Make ISPAgents the operating source of truth after the first stable cycle.
FAQ
Can ISPAgents automatically cut off internet for unpaid invoices?
Yes. The access action can be performed through managed RADIUS, existing FreeRADIUS, MikroTik direct control, or custom agents depending on the network.
Can we keep our existing FreeRADIUS?
Yes. ISPAgents can integrate with an existing FreeRADIUS deployment and later move selected workloads to managed RADIUS if the operator wants less infrastructure to maintain.
Is this only for large ISPs?
No. The product is designed to be flexible for small operators while still supporting the accounting, inventory, field service, and network inventory depth needed as the ISP grows.