WhatsApp Business for ISPs
Connect WhatsApp Business to ISP operations so customer conversations, reminders, tickets, billing state, access evidence, and technician work stay synchronized.
Integration status and evidence
WhatsApp should become operational data
For many ISPs, WhatsApp is the real customer front door. ISPAgents should connect WhatsApp Business conversations to billing, payments, tickets, outages, access evidence, field jobs, and operator-reviewed summaries.
WhatsApp Business workflows
| Workflow | ISPAgents role |
|---|---|
| Support intake | Convert chats into tickets linked to the customer account and service state. |
| Billing reminders | Send approved templates based on due dates, prepaid expiry, or aging. |
| Payment follow-up | Link payment references, receipts, unmatched payments, and restoration state. |
| Outage updates | Notify affected customers from incident or site context. |
| Technician dispatch | Share appointment status, closeout notes, and evidence where appropriate. |
Controlled automation
AI can summarize chats, draft replies, and recommend next action. Automatic customer messages should respect templates, approvals, customer state, and regional communication rules.
FAQ
Can WhatsApp send billing reminders?
Yes, with approved templates and operator rules based on billing state, customer segment, due date, and payment history.
Can WhatsApp trigger support tickets?
Yes. Incoming conversations can create or update tickets linked to the customer record, support history, and access evidence.
Continue the operations map.
Controller Integrations
Pull devices, topology, and telemetry from external controllers — Ubiquiti UniFi, Cambium cnMaestro, and UISP — into one tenant-scoped pane, mapped to canonical devices. Read-only and safe. This is early access.
Open pageIntegrationsFreeRADIUS Integration
Keep your existing FreeRADIUS where it works, or move selected access workflows to Managed RADIUS early access after tenant launch signoff.
Open pageSolutionsAutomatic Internet Suspension Software
Design suspension and restoration workflows without losing control by connecting billing, payment evidence, RADIUS, MikroTik, custom agents, approvals, and rollback evidence.
Open pageSolutionsCustomer Self-Service App
A phone-first app for an ISP's subscribers — view plan and balance, track data usage, pay, and open support — branded to the operator. Account and usage are live today; CPE controls are on the way.
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