ISP Field Service Software
Manage ISP field work from order to closeout, including installs, upgrades, relocations, cancellations, equipment swaps, technician evidence, and customer history.
Subscribers, devices, and access in one view
Field service should connect to orders
An ISP field job is usually tied to a commercial action: install, upgrade, downgrade, relocation, cancellation, equipment replacement, or support dispatch. ISPAgents should connect the order, customer, service, equipment, technician, and billing impact.
Field service workflows
| Workflow | What to track |
|---|---|
| Installation | Customer, package, equipment, GPS, photos, signal, signature, and activation. |
| Relocation | Old site, new site, equipment movement, access update, and billing impact. |
| Upgrade or downgrade | Plan change, router/RADIUS policy, customer confirmation, and invoice effect. |
| Cancellation | Equipment recovery, final balance, deposits, refunds, and service cutoff. |
| Equipment replacement | Old serial number, new serial number, reason, photos, and support history. |
Role-specific dashboards
Owners need backlog and revenue impact. Support needs customer status. NOC needs access and site context. Technicians need assigned jobs. Finance needs stock and billing evidence.
FAQ
Can field jobs trigger access changes?
Yes, but access changes should use controlled workflows through RADIUS, MikroTik, or custom connectors with audit evidence.
Can field service handle cash collection?
Yes. Cash collection should be limited by permissions and reconciled by finance before it changes trusted account state.
Continue the operations map.
Automatic Internet Suspension Software
Design suspension and restoration workflows without losing control by connecting billing, payment evidence, RADIUS, MikroTik, custom agents, approvals, and rollback evidence.
Open pageSolutionsCustomer Self-Service App
A phone-first app for an ISP's subscribers — view plan and balance, track data usage, pay, and open support — branded to the operator. Account and usage are live today; CPE controls are on the way.
Open pageIntegrationsController Integrations
Pull devices, topology, and telemetry from external controllers — Ubiquiti UniFi, Cambium cnMaestro, and UISP — into one tenant-scoped pane, mapped to canonical devices. Read-only and safe. This is early access.
Open pageIntegrationsFreeRADIUS Integration
Keep your existing FreeRADIUS where it works, or move selected access workflows to Managed RADIUS early access after tenant launch signoff.
Open page