Postpaid billing needs accounting discipline
Postpaid ISP billing touches invoices, statements, aging, tax, credits, refunds, deposits, partial payments, disputes, and suspension policy. ISPAgents should give finance and support one source of truth for account state.
Postpaid workflows
| Workflow | ISPAgents role | |---|---| | Invoicing | Generate invoices based on plan, period, tax, discounts, and service changes. | | Statements | Show customer account history, charges, credits, payments, and balance. | | Aging | Track overdue balances by customer, area, collector, and account owner. | | Credits and refunds | Record adjustments with approval and finance evidence. | | Suspension | Apply controlled access actions only after policy, exceptions, and disputes are checked. |
Support and finance alignment
When a customer calls, support should see the same balance, invoice, payment, access action, and exception history that finance sees.
FAQ
Can postpaid billing include deposits?
Yes. Deposits, credits, refunds, and adjustments should be part of the account history and reconciliation workflow.
Can postpaid customers be suspended automatically?
Yes, but automation should respect disputes, grace periods, customer segment, approval rules, and access-control evidence.