Equipment is part of the customer record
ISP inventory is not just a stock count. The operator needs to know which router, CPE, ONT, antenna, cable, or serialized asset is in the warehouse, with a technician, installed at a customer, assigned to a site, or waiting for replacement.
Inventory workflows
| Workflow | ISPAgents role | |---|---| | Warehouse stock | Track available, reserved, damaged, returned, and serialized equipment. | | Technician stock | Assign equipment to technicians and reconcile what was used or returned. | | Customer equipment | Link serial numbers, models, install date, service, and support history. | | Replacement | Move old and new equipment through job closeout and customer history. | | Finance | Support deposits, charges, refunds, and write-offs where needed. |
Why it matters
Inventory errors become support and finance errors. A customer may be billed wrongly, a technician may arrive without equipment, or support may troubleshoot the wrong device.
FAQ
Does ISP inventory need serial numbers?
Serialized tracking is important for routers, CPEs, ONTs, antennas, and high-value equipment. Consumables can be tracked with simpler stock counts.
Can inventory connect to field service?
Yes. Technician jobs should consume or return stock as part of the closeout workflow.