ISP Inventory Management
Track ISP equipment from warehouse to technician to customer, including routers, CPE, ONTs, antennas, serialized assets, replacements, and job usage.
Subscribers, devices, and access in one view
Equipment is part of the customer record
ISP inventory is not just a stock count. The operator needs to know which router, CPE, ONT, antenna, cable, or serialized asset is in the warehouse, with a technician, installed at a customer, assigned to a site, or waiting for replacement.
Inventory workflows
| Workflow | ISPAgents role |
|---|---|
| Warehouse stock | Track available, reserved, damaged, returned, and serialized equipment. |
| Technician stock | Assign equipment to technicians and reconcile what was used or returned. |
| Customer equipment | Link serial numbers, models, install date, service, and support history. |
| Replacement | Move old and new equipment through job closeout and customer history. |
| Finance | Support deposits, charges, refunds, and write-offs where needed. |
Why it matters
Inventory errors become support and finance errors. A customer may be billed wrongly, a technician may arrive without equipment, or support may troubleshoot the wrong device.
FAQ
Does ISP inventory need serial numbers?
Serialized tracking is important for routers, CPEs, ONTs, antennas, and high-value equipment. Consumables can be tracked with simpler stock counts.
Can inventory connect to field service?
Yes. Technician jobs should consume or return stock as part of the closeout workflow.
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