Mature operations need integration depth
South African ISP and WISP operators may need stronger accounting, support, RADIUS, router automation, inventory, field service, and migration workflows. ISPAgents should support modular rollout with integration depth for existing systems.
Rollout focus
| Area | What to configure | |---|---| | Billing | Invoices, statements, tax, credits, refunds, deposits, aging, and reconciliation. | | Access | Existing FreeRADIUS, managed RADIUS, MikroTik, APIs, and custom agents. | | Support | Tickets, customer history, outage linkage, SLA, WhatsApp, SMS, and AI summaries. | | Field service | Installs, relocations, upgrades, cancellations, replacements, and technician evidence. | | Migration | Splynx, UISP, CSV, Excel, RADIUS, MikroTik, and API import paths. |
First workflow to prove
Start with migration audit and one controlled automation path: invoice state to access state, with support and finance evidence.
FAQ
Can ISPAgents support existing ISP tools?
Yes. The product should support APIs, imports, and connectors for existing billing, network, RADIUS, router, payment, support, and spreadsheet systems.
Can South African ISPs use managed RADIUS?
Yes, where the network design supports it. Existing FreeRADIUS and MikroTik direct control should remain options.