High-volume payments need automation
Kenya ISP operations can involve frequent digital payments, prepaid renewals, customer reminders, service restoration, and support requests. ISPAgents should connect those workflows to billing, access control, and finance reconciliation.
Rollout focus
| Area | What to configure | |---|---| | Payments | Provider abstraction, payment matching, receipts, reconciliation, and reminders. | | Billing | Prepaid, postpaid, grace periods, plans, balances, and aging. | | Access | MikroTik RouterOS, existing FreeRADIUS, managed RADIUS, and custom agents. | | Support | WhatsApp tickets, AI summaries, incident linkage, and customer history. | | Field service | Installs, upgrades, relocations, equipment swaps, GPS, and photos. |
First workflow to prove
Pilot prepaid renewal: reminder, payment confirmation, service restore, receipt, and support timeline update.
FAQ
Can ISPAgents support prepaid-first ISPs?
Yes. Prepaid monthly, weekly, custom-duration, and hybrid models should all be configurable.
Can payment providers be added later?
Yes. The payment abstraction should let the operator add regional providers as the business expands.