Flexible billing matters
Nigeria ISP operators may need prepaid, postpaid, business accounts, cash, bank, mobile payments, SMS, WhatsApp, field collection, and regional operational rules. ISPAgents should support this flexibility without forcing a single commercial model.
Rollout focus
| Area | What to configure | |---|---| | Billing | Prepaid, postpaid, business accounts, statements, aging, tax, and adjustments. | | Payments | Bank, cash, mobile providers, SMS, WhatsApp, receipts, and reconciliation. | | Access | MikroTik, FreeRADIUS, managed RADIUS, custom agents, and rollback evidence. | | Support | Customer timelines, WhatsApp tickets, SLA, incident linkage, and AI summaries. | | Inventory | Routers, CPE, ONTs, antennas, warehouse stock, technician stock, and serials. |
First workflow to prove
Start with billing and access state for one customer segment, then add payment collection and support automation after the team trusts the data.
FAQ
Can ISPAgents support business customers?
Yes. Postpaid invoices, statements, credits, deposits, tax, support history, and account ownership should support business workflows.
Can collectors use limited permissions?
Yes. Cash collectors and technicians should have scoped access to assigned accounts, receipts, jobs, and evidence.